2020Enterprise mobile app design and development

MYID Mobile App

A mobile app for managing work accounts and responding to security alerts.

MYID mobile application interface presentation
Core Infinite / ProjectMobile + UI/UX
Client
MYID
Status
Active mobile product
Categories
Mobile, UI/UX

A mobile app for work accounts, identity checks, and security alerts.

MYID Self Verify helps employees manage account details and review unusual activity. It brings account access, alerts, and security tools into a mobile app connected to their organization's services.

We designed and developed the app around clear tasks. People should be able to understand an alert or recover an account without knowing how their company's identity systems work.

Help people make a clear decision under pressure

A security warning can feel urgent without explaining enough. A person needs to know what happened, when it happened, and which account or device was involved before they can respond.

Different organizations also allow different actions. The app had to show the options available to each person and explain any action that could change a password or end a session.

What we had to balance

An urgent warning with enough detail to decide

Different company settings within a familiar app

Quick actions with clear consequences

Our approach

Separate daily account tasks from urgent alerts

Manage ID groups routine work such as updating contact details and changing a password. Protect ID groups risk, recent activity, and device information. Urgent alerts open a focused review screen.

The home screen follows the organization's settings. It shows the available sign-in and account tools instead of presenting actions that a person cannot use.

  • Explain the event before asking for a response.
  • Label important actions with words, not color alone.
  • Show only the tools the organization supports.

The user flow

  1. Open the alert

    A notification leads to the activity review. The in-app history gives people a place to return to earlier alerts.

  2. Read the details

    The screen shows the activity and time, followed by available source, destination, network, and location details.

  3. Confirm or deny the activity

    Confirming tells the organization the activity was expected and can close the incident. Denying it can lead to ending sessions and changing the password, where those actions are supported.

  4. See the next step

    The app shows the result of the action. If a step fails or is not allowed, the message explains what needs attention.

What we designed

Manage ID

Everyday account tools sit together. The available options depend on the company's setup.

  • Password changes and recovery
  • Account unlock
  • Email and phone details
  • Security questions and extra sign-in checks

Protect ID

Security information helps people review their account and devices without searching across separate pages.

  • Recent account activity
  • Account risk and password checks
  • Device information
  • Optional automatic response where enabled by the organization

Key decisions

What we chose and why

Keep company settings out of the way

DecisionUse familiar task names for sign-in, recovery, and account updates.

WhyEmployees need to complete a task, not learn the names of the services behind it.

Explain automatic response before enabling it

DecisionShow what the feature may do and ask for agreement.

WhyDepending on the setup, it may reset credentials or isolate a device. Those effects should not come as a surprise.

Keep biometric sign-in optional

DecisionOffer device biometrics as a return path after account setup.

WhyPeople still need another way to access the account if biometrics are unavailable.

Design details

Reading order

One label and value at a time

Activity details use labelled rows instead of a dense paragraph. Icons help people scan, while the written labels explain dates, addresses, and locations. A map gives location details a second form.

  • A short activity summary
  • Grouped date, source, and destination details
  • Deeper event information on a separate screen

Color and themes

Keep the main action easy to find

Blue leads actions on light screens. Gold leads them on charcoal backgrounds in dark mode. Supporting text, fields, and dividers stay quieter so the next step is easy to spot.

  • Blue #478DE0 for light-theme actions
  • Gold #FEC92D for dark-theme actions
  • Charcoal #353535 for dark surfaces

Development details

Company setup

Shared screens, different account services

The shared Android and iOS app uses organization settings to choose sign-in routes, menus, and account actions. A company can use its required web sign-in route while the surrounding app keeps the same structure.

  • Organization-specific branding and sign-in
  • Password and recovery tools selected by company settings
  • Shared navigation and theme support

Alert history

An alert has a place beyond the notification

Incoming account and incident alerts save their details and update the in-app history. This lets the app restore the review path when the person returns.

  • Remote and local notifications
  • Alerts listed by time
  • Saved details linked to the relevant review screen

Account care and alert review in one app

MYID gives employees a mobile route to tools that would otherwise be spread across company services. The design makes the available tasks clear and connects each security alert to its supporting details and next step.

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